🛡️ Standing Strong in Times of Need — Emergency & Crisis Response

Kiranam Mahila Samakhya Sangam (KMSS) — Crisis Response & Social Protection Unit provides fast, dignified, and practical support to women and families facing emergencies — including violence, sudden loss of income, health crises, police raids, and disasters. KMSS focuses on immediate relief, protection, coordinated referrals, and long-term recovery so women can rebuild safely and with dignity.

🎯 Core Objectives

• 🚨 Provide rapid, compassionate response to emergencies affecting KMSS members
• 🤝 Ensure safety, medical support, legal help and temporary relief in crisis situations
• 🔗 Strengthen referral pathways with health, legal and protection services for timely support
• 🛠️ Support short-term recovery (food, shelter, medical costs) and pathways to longer-term resilience
• 📣 Advocate with authorities and partners to prevent recurrent harm and ensure accountability

📘 Emergency Services & Support Package

• 🩺 Medical & Health Support: Immediate first aid, transport to hospitals, facilitation of urgent surgeries, and linkage to ART and counselling for PLHIV
• 🏠 Safe Shelter & Temporary Relief: Short-term shelter arrangements, food kits, hygiene supplies and emergency cash support
• ⚖️ Legal & Protection Assistance: Rapid referral to paralegals, filing FIRs, police liaison, and connection to DLSA or protection officers
• 📞 Helpline & Rapid Response Coordination: Dedicated phone/WhatsApp support for intake, triage and mobilising local volunteers
• 🔁 Follow-up & Recovery: Case management, psychosocial counselling, benefits linkage and livelihood re-entry support

🛠️ Implementation & Response Protocol

• 📲 Triage: Intake via helpline or community facilitator — assess urgency, safety and immediate needs
• 🤝 Mobilise Partners: Contact health facility, police, DLSA, and local shelters depending on needs
• 🚑 Immediate Aid: Arrange transport, medical referral, emergency cash or food kit within 24–48 hours where possible
• 📋 Document & Refer: Record case details, consent, and formalise referrals for legal/medical follow-up
• 🔄 Case Management: Assign community facilitator for follow-up, counselling and connection to longer-term supports (nutrition, livelihoods, benefits)

🌍 Coordination & Key Partnerships

• 🏥 District Hospitals & PHCs: Emergency medical treatment and specialist referrals (Aarogyasri linkage where applicable)
• ⚖️ DLSA & Legal Aid: Free legal counsel, documentation and court accompaniment
• 🚓 Police & Protection Officers: Safety planning, FIR support and protection orders when needed
• 🤝 NGO & CBO Network: SAATHII, local TI partners, and other community groups for shared response and resources
• 🏘️ Community Facilitators & Volunteers: Rapid on-ground assistance, verification and follow-up

📋 Case Intake & Triage Form (Quick)

1. Reporter & caller details + consent to assist
2. Nature of emergency (medical / violence / eviction / loss of income / disaster)
3. Immediate needs (medical, shelter, legal, food, transport)
4. Vulnerability flags (PLHIV, pregnant/lactating, children, disability)
5. Action taken & referral partners contacted (timestamped)

📋 Monitoring & Key Indicators

• ⏱ Average response time from intake to first action
• 📈 Number of crises responded to and types of interventions provided
• 🏥 Number of successful medical referrals and follow-ups completed
• ⚖️ Number of protection/legal cases initiated and resolutions achieved
• 🔁 Recovery tracking: food/shelter provided, livelihoods re-established

💰 Indicative Emergency Costs

• 🧾 Small emergency cash support — ₹1,000–₹5,000 (transport, immediate food, medicines)
• 🏥 Urgent medical & surgery facilitation — variable (coordination with Aarogyasri/partner hospitals)
• 🏠 Short-term shelter & relief kit — ₹2,000–₹8,000 per household (depending on duration)
• ⚖️ Legal case facilitation & travel — ₹1,500–₹6,000 per case (where costs apply)

*KMSS leverages partner contributions, in-kind support and local donations to stretch emergency funds; expenses vary by case complexity.

🔒 Safeguards, Consent & Ethics

• 🔐 Obtain informed consent before sharing personal case details with partners
• 🫶 Use trauma-informed response for survivors — prioritise safety and dignity
• ⚖️ Avoid actions that could increase risk to beneficiaries (always safety-plan)
• 🧾 Maintain secure documentation with restricted access and anonymise data where required

🏆 Stories of Rapid Support

"When the lockdown hit, KMSS supplied ration kits and arranged medicine deliveries for PLHIV families. Their rapid help kept our family safe and fed."
– KMSS Member, Vizianagaram

📞 How to Report / Request Emergency Support

Location: Kiranam Mahila Samakhya Sangam (Crisis Response Unit), Vizianagaram
Phone / WhatsApp (Emergency): +91 80087 01951
Email: info@kmss.org
What to share: brief description of emergency, number of people affected, location, and immediate needs — KMSS will triage and respond or coordinate partner action immediately.